Need help? Our support team is on hand to assist with account queries, deposits and withdrawals, verification, technical issues and general feedback. We can help with bonus questions, responsible gambling tools and security concerns. Use live chat for fastest replies, phone for urgent matters or email for detailed enquiries with your account reference. Expect prompt, professional assistance; we aim to resolve routine issues within business hours and will escalate complex cases as required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7; avg reply 2 mins; include account ID) |
| General enquiries | [email protected] (For billing and payments; response within 24 hours) |
| Affiliate enquiries | [email protected] (Partner team: response within 48 hours; commission queries) |
| Phone | +44 20 7841 3962 (Mon-Fri 09:00-20:00; use live chat for faster service) |
| Working hours | Mon-Fri 09:00-20:00, Sat-Sun 10:00-18:00 |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Use a clear subject line so your message can be routed efficiently, and include up-to-date contact details linked to your account. This helps us review your request and get back to you without avoidable delays. Contact us at [email protected].
Contact Form
Response Time
Most support enquiries receive a reply within one business day. If your request needs additional checks or involves a more complex issue, it may take longer to resolve, depending on its nature. Please include the relevant account or transaction details when contacting support so the team can review your query and respond as efficiently as possible.
Feedback
We want your feedback. Please share suggestions, ideas or bug reports to help us improve the site and services. Every message is reviewed carefully by our team and used to refine features, promotions and the overall user experience. Use the feedback form in Account > Help or email [email protected]. Thanks. Your input helps us make the site better for everyone.