Responsible Gambling

We take responsible gambling seriously and are committed to making sure play stays safe and under your control. We want you to enjoy your time with us while keeping risk to a minimum, so we provide clear tools, controls and guidance to help you manage spend, time and behaviour.

Player protection principles

We operate on a few simple principles: put player safety first, promote controlled play, provide easy-to-use controls, and act quickly when someone needs help. Our approach is non-judgemental and focused on practical steps you can take to protect yourself or a family member.

Activity-control tools

You can manage your account and activity with on-screen tools available in Account > Responsible Gambling. These include deposit limits, loss limits, session reminders and voluntary breaks. Controls are applied immediately or after short cooling-off periods depending on the change requested.

Deposit limits

Deposit limits let you restrict how much you can add to your account. You can choose daily, weekly and monthly limits and lower them at any time. Example ranges available in your account include daily limits from £500 up to £50,000, weekly limits and monthly limits that are player-configurable. Limit changes normally take effect after a 24-hour cooling-off period.

Loss limits and time limits

Loss limits set a maximum amount you are willing to lose over a set period and help keep play within a budget. Time limits and reality checks remind you how long you have been playing - you can enable pop-up reminders every 30 minutes or choose session length limits. These options are visible in Account > Responsible Gambling.

Account breaks and self-exclusion

If you need a break you can take a short time-out from 24 hours up to 6 months. For longer-term protection, self-exclusion is available and will block access for the period you choose. Self-exclusion can be extended and will involve closing your account for the chosen time with guidance on re-entry procedures.

Recognising signs of problematic behaviour

Watch for warning signs such as chasing losses, neglecting daily responsibilities, borrowing to play, hiding gambling activity or sudden changes in mood after play. If you notice these behaviours in yourself or someone close to you, consider applying limits, taking a break or seeking external support.

Practical tips to stay in control

Set a budget before you start, use deposit and loss limits, turn on session reminders, avoid gambling when upset or tired, and never chase losses. Treat gambling as entertainment with a fixed cost rather than a way to make money.

Professional help and support organisations

If you need extra help, trusted UK organisations offer free advice and treatment. You can register with GAMSTOP for national self-exclusion and contact organisations such as GamCare, GambleAware and Gambling Therapy for counselling and support. If you require immediate assistance for wellbeing, contact local health services or a mental health helpline.